User Agreement for Hotel Booking Services

Welcome to Homestyz. This User Agreement (the “Agreement”) governs your use of our hotel booking website and related services. By using our services, you confirm that you have read, understood, and accepted all the terms and conditions set forth herein. Please read this document carefully, as it forms a legally binding contract between you and Homestyz. We have prepared this Agreement to ensure transparency regarding our policies concerning booking procedures, cancellations, payment obligations, privacy and data protection, and the usage of cookies. This Agreement is effective as of 01/27/2025.

We strive to deliver excellent service and make the process of booking hotels as seamless as possible. We recommend that you periodically review this Agreement to stay informed about our current practices and any amendments that we may publish.

Definitions and Interpretation

For the purposes of this Agreement, the following definitions apply:

• "User" – any individual or entity accessing or using the services provided by Homestyz.
• "Booking" – the reservation of a hotel room or accommodation through our website.
• "Cancellation" – an action taken by the User or by us to terminate a Booking under the conditions stipulated herein.
• "Service" – all functionalities and services provided through our hotel booking platform.
• "Personal Data" – any information, including sensitive information, that may be used on its own or in conjunction with other information to identify, contact, or locate a single person.

Terms used in this Agreement shall have the same meaning regardless of whether they appear in the singular or the plural form.

Cancellation, Refund, and No-Show Policy

We understand that plans may change unexpectedly. Accordingly, we have established a Cancellation Policy that outlines the terms and conditions under which cancellations, refunds, and modifications may be made. The following provisions apply:

• Cancellation Request by User: You may cancel a Booking subject to the time limits and conditions set forth by the hotel’s policy. A formal cancellation request must be submitted through your user account or by contacting our customer support team. The effective time of cancellation will be when the cancellation request is processed and acknowledged on our system.
• Refunds: Refunds, if applicable, will be issued based on the terms communicated at the time of booking. Refund processing may take up to fourteen (14) days from the confirmation of cancellation. Special promotional rates or non-refundable deposits are not eligible for refunds unless explicitly stated otherwise.
• Cancellation Periods and Fees: The period provided for free cancellation varies depending on the hotel’s individual terms. For instance, some hotels may require cancellation to be completed at least twenty-four (24) hours prior to the scheduled check-in time; failure to comply may incur cancellation fees equivalent to one night’s stay or a predetermined percentage of the total booking price. In the event of a no-show or late cancellation, you may be charged the full amount of the Booking.
• Hotel-Specific Cancellation Terms: Certain accommodations may have unique Cancellation terms which will be clearly indicated during the Booking process. It is imperative that you review these terms carefully prior to confirming your reservation.
• Force Majeure: Neither party shall be liable for any failure or delay in performing obligations under this Agreement if such delay is due to events beyond reasonable control, including acts of nature, government restrictions, and other unforeseen circumstances. In such cases, cancellation policies may be waived or modified at the discretion of the hotel or Homestyz, subject to prompt notification and verification of such events.

By confirming a Booking, you acknowledge that you have read and accepted the Cancellation Policy, including any potential fees or conditions that may apply in the event of modifications or cancellations.

Privacy and Data Protection

Your privacy and the security of your personal data are very important to us. This section explains how we collect, use, store, and protect your personal information in compliance with applicable laws and best practices.

We collect personal data that you provide voluntarily during the Booking process, registration, or when contacting our support team. The types of data we may collect include your name, contact information, payment details, and any additional information that you choose to provide regarding your accommodation preferences.

• Use of Personal Data: We use your personal data for the purposes of processing your Bookings, communicating with you about your reservations, providing customer support, and improving our services. Additionally, your data may be used to send you marketing communications, subject to your consent where required by applicable law.
• Data Retention and Deletion: We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as mandated by law and regulatory obligations. You have the right to request the deletion of your personal data at any time. Requests for data deletion should be submitted to our customer support team. Once your request is validated, we will proceed to delete your data within a reasonable timeframe.
• Data Security: We implement a variety of security measures to ensure the protection of your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include the use of encryption, secure servers, and firewalls. However, no method of transmission or storage over the internet is entirely secure, and therefore, we cannot guarantee absolute security.
• Data Sharing: We do not sell, trade, or otherwise transfer your personal data to outside parties except as necessary to perform the services requested by you, comply with the law, or protect our rights. Third-party service providers who assist us in operating our website or conducting our business are bound by confidentiality obligations and are restricted from using or disclosing your data for any purpose other than assisting us.
• Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies allow us to remember your preferences, understand how you use our website, and improve our service offerings. You are welcome to disable cookies through your browser settings; however, this may affect your ability to fully use some features of our services. For further details, you may refer to our Cookie Policy available at Cookie Policy.
• Legal Compliance: Our handling of personal data is conducted in accordance with applicable privacy laws and regulations. We comply with relevant United States privacy laws and any state-specific regulations, including but not limited to the California Consumer Privacy Act (CCPA) where applicable. In the event of conflicting legal obligations, the most stringent protections will be applied.

Should you have any concerns about our privacy practices or if you wish to exercise any of your rights regarding your personal data, please contact us through the channels provided below.

Miscellaneous Provisions

This Agreement constitutes the entire agreement between you and Homestyz regarding the use of our hotel booking services. Should any provision of this Agreement be determined invalid or unenforceable by a court of competent jurisdiction, the validity of the remaining provisions shall not be affected in any manner.

Any rights not expressly granted herein are reserved. The waiver of any breach or provision of this Agreement shall not be deemed a waiver of any future breach of the same or any other provision.

If any provision of this Agreement conflicts with applicable law, such provision shall be reformed to the extent necessary to comply with the law, and the remaining provisions will continue in full force and effect.

Contact and Support Information

If you have any questions, concerns, or requests regarding this Agreement, our privacy practices, or any aspects of our services, please do not hesitate to contact us through the following channels:

• Email: [email protected]
• Mailing Address: 21527 Geddes Place 80016 Centennial United States

Our customer support team is committed to addressing your concerns promptly and efficiently. We value your feedback and look forward to assisting you in any matter related to our Booking and service processes.